Return Policy

Returns

At Coco Carpets, we take great pride in the quality of our products. With our Home Trial program, you can try up to two items for 30 days at home. If you decide to return the item during the trial period, then please reach out to us before the end of the 30 days to begin the return process. You will be responsible to cover the cost of shipping back to Coco Carpets. Please note that we cannot accept returns or we may charge for returns that are damaged or not returned in the original condition in which they were received. Please contact our customer support team right away with any concerns about defective or damaged products. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

INELIGIBLE ITEMS

  • Final sale items
  • Items damaged through normal wear and tear

WAYS TO RETURN

  • Orders can be returned using FedEx, UPS, or USPS. Please contact our customer support team before returning all or part of your order.

PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds. We will accept all of the    following as proof of purchase.

  • Original paper or gift receipt
  • Electronic receipt
  • Original packing slip (with order number visible)
  • Order number

REFUNDS

  • Original receipt — Returns with the original receipt will be refunded in the original form of payment.
  • Gift receipt — Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
  • Shipping and processing fees are nonrefundable.

PRICE ADJUSTMENTS

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.

INTERNATIONAL RETURNS

If you would like to return eligible items that were shipped to other countries, you must receive a return authorization from our customer support team.

Emailcoco@cococarpets.com

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