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At Coco Carpets, we take great pride in the quality of our products. With our Home Trial program, you can try up to two items for 30 days at home. If you decide to return the item during the trial period, then please reach out to us before the end of the 30 days to begin the return process. You will be responsible to cover the cost of shipping back to Coco Carpets. Please note that we cannot accept returns or we may charge for returns that are damaged or not returned in the original condition in which they were received. Please contact our customer support team right away with any concerns about defective or damaged products. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.
WAYS TO RETURN
PROOF OF PURCHASE
A valid proof of purchase is required to issue refunds. We will accept all of the following as proof of purchase.
Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.
If you would like to return eligible items that were shipped to other countries, you must receive a return authorization from our customer support team.